Last updated: September 2026
This Refund Policy explains how HaulGuardPro handles billing, cancellations, and refund requests for our subscription plans. It supplements, and should be read together with, our Terms of Service. This policy does not create any guarantee of refund; all refund requests are reviewed and granted at our discretion, except where a refund is required by applicable law.
New accounts may start with a free trial or a free plan with limited features. You will not be charged until you actively choose to upgrade to a paid subscription, and you may cancel before the trial ends at no cost.
If you believe you were charged in error, or if you are dissatisfied with the service shortly after your first payment, you may contact us to request a refund. Each request is reviewed individually; submitting a request does not guarantee that a refund will be issued. We are under no obligation to issue a refund for any billing period once services for that period have been provided.
Subscriptions renew automatically each billing period (as selected at signup) until cancelled. Charges for a renewal that has already processed are generally non-refundable, including for partial months or unused time after a mid-cycle cancellation, except where required by law or approved at our discretion.
You may cancel your subscription at any time from your account settings. Cancelling stops future renewals; you will retain access to paid features until the end of the current billing period. No prorated refund is issued for the remaining days in that period unless required by law.
If you believe you were charged in error - such as a duplicate charge or a charge after a successful cancellation - contact us within 30 days so we can investigate. Where our records confirm a billing error on our part, we will correct it, which may include a refund or account credit at our discretion.
Email billing@haulguardpro.com with your account email and the reason for your request. We aim to respond to refund requests within a few business days; approved refunds are typically returned to your original payment method (processed via Stripe or Lemon Squeezy, depending on how your subscription was billed) within the timeframe allowed by that payment processor.
We encourage you to contact us directly before filing a chargeback with your bank or card issuer, as this allows us to resolve billing issues faster and helps avoid unnecessary holds on your account.
We may update this Refund Policy at any time. Changes will be posted on this page with an updated revision date and apply prospectively.
For billing or refund questions: billing@haulguardpro.com